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What products does Konnect Pickleball offer?
Konnect Pickleball specializes in a wide range of pickleball equipment, including paddles, balls, nets, and accessories. We are currently authorized retailers for Franklin, Gamma, Head, Diadem and are in process of We also offer a selection of athletic wear suitable for the sport.
Where can one buy products from Konnect?
We have a physical storefront in Hyderabad (click here for google maps link) where customers can browse our products, seek advice from our experts, and make purchases directly.
Our entire product range is also available online. Simply check the shop section of this website, add items to your cart, and proceed to checkout. We offer various payment methods for your convenience. Once the payment and order are confirmed, your order will be shipped within the next 1-2 business days.
What are the shipping options and charges?
We have partnered with multiple premier courier services in India and provide standard and express shipping options. Shipping charges may vary based on the weight of the order, delivery location and shipping speed. Detailed information along with any eligible shipping discount coupons will be available at checkout. If you have any questions, please feel free to reach out to us before ordering.
Can I track the status of my order online?
Yes, once your order is dispatched, you will receive tracking details via email, which you can use to track your shipment's progress as well as get timely notifications. If your order is not delivered within 5 business days of dispatch, please contact us at konnectpickleball@gmail.com or leave us a whatsapp message at +91-9121126716
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. Reach out to our customer care and we will try our best to create a smooth return process for you. Please refer to our return policy on our website for more details.
Do you offer international shipping?
Currently, we ship only within India. However, we are looking to expand our services internationally in the near future.
Do you offer any demo paddles?
Yes, we offer demos for a few select paddles at our physical storefront in Hyderabad which can be tested at an associated pickleball court. Unfortunately, we cannot offer demo services outside of Hyderabad yet, but do plan to partner with coaches/clubs/courts from different cities who could serve as our demo service providers in the future. Fill out one of our konnect program application forms if interested in demo paddles and being a konnect partner.
How can I get assistance if I have a problem with my order?
Our customer service team is available to assist you with any issues. You can contact us through our website's contact form, or by emailing us at konnectpickleball@gmail.com, or over by phone +919121126716. We are pretty active on Instagram chats as well. We will try our best to respond to you as quickly as possible, and all your patience will be greatly appreciated
% Are there any discounts for first-time buyers?
Yes, we offer a discount for our first-time purchasers. Sign up for our website newsletter pop-up to receive your discount code right away!
Do you offer any loyalty programs or rewards?
We value our customers and offer a loyalty program. Earn points with every purchase and redeem them for discounts on future orders on our website. Create an account and log in for more details.
You do not have the product I want, what do I do?
We restock our products regularly. If an item is out of stock, you can sign up for restock notifications on the product's page.
If we do not currently carry a particular product or brand that you're interested in, please let us know by reaching out to us on Instagram or at rohit.kongari@konnectpickleball.com. We are constantly seeking to add new brands and products to our lineup and would love to take customer input into consideration
Do you collaborate with pickleball coaches or clubs?
Yes, we would love to partner with local coaches and clubs across India to promote the sport of pickleball. If you're interested in a partnership, please reach out to us through the Coach Konnect or Court Konnect forms.
For any other questions, please feel free to contact our customer service team through the contact us form or message us on Instagram/ Facebook. We're here to help you ‘Konnect with the sport of pickleball’.
How can I provide feedback about a product or service?
We welcome and value any feedback and reviews you may have about our products, website, ordering experience and delivery process. You can leave a product review on our website, Instagram, Facebook, Google or contact us directly with any service and delivery related feedback.
Where can I play pickleball? Do you have any courts?
For our customers from Hyderabad: We are in the process of setting up multiple community courts across Hyderabad, in association with the Telangana State Pickleball Association and the Greater Hyderabad Municipal Corporation. We are also launching a couple of pay-to-play courts in a few months around the New Nallakunta area in Hyderabad. Check our instagram account for more updates. However, there are multiple pickleball courts currently serving the Hyderabad area that you can check out on Playo.
For our customers outside Hyderabad: There are probably multiple pickleball courts already around you. Check on Hudle, Playo and Google maps. We are in the process of compiling a cumulative database of pickleball courts all across India that we hope to provide to our customers in a easily searchable and user-friendly format. Check our community page for more details
Can I play pickleball on a badminton/ tennis/ basket ball court?
The dimensions of a badminton court and a pickleball court are essentially the same. The only difference is the height of the net. So as long as you have a surface that allows the pickleball to bounce, a badminton court can be repurposed to play pickleball (for recreational purposes only) by lowering the net.
The surface requirement applies to tennis/ basketball courts as well. A tennis court can be repurposed to fit 4 pickleball courts and a basketball court can fit 2 pickleball courts if aligned properly.
If you currently are the admin of a court surface like this and are interested in converting it for the purpose of pickleball, contact us and we will help you with the design as well as inventory procurement.
And, no we are not advocating for takeover of badminton/tennis/basketball courts by pickleball, but instead for finding an amicable way to share spaces and maximize utilization.
We want to set up and build our own pickleball court. What can kind of assistance does Konnect Pickleball provide?
We are on a mission to promote the growth of pickleball in India in all possible ways, one of which includes help establishing pickleball courts for commercial purposes as well as in communities all across India.
We have tie-ups with multiple partners that serve different regions of India and specialize in designing, building and layering of pickleball courts. We provide major buk discounts for customers and organizations So if you are a commercial space owner, administrator of a school/college/university campus, representative of residential association interested in setting up a pickleball court for your clients, send an email to rohit.kongari@konnectpickleball.com and we will get in touch with you soon.
Do you offer customization for pickleball paddles?
Yes, we offer paddle customization services for corporate entities, organizations, student groups etc. Send us an email at rohit.kongari@konnectpickleball.com with a subject "Customized paddle enquiry" for more information on how to personalize your group’s paddle.