1. Overview
At Konnect Pickleball, we strive to provide high-quality digital content to our customers. We understand that occasionally, our products may not meet your expectations. This Return Policy outlines the terms and conditions for returns and refunds of digital content purchased from [Your Company Name].
2. Eligibility for Returns and Refunds
Due to the nature of digital content, we only offer refunds in the following circumstances:
Technical Issues: If the digital content is defective, corrupted, or not as described.
Unauthorized Purchase: If the purchase was made without the customer's authorization.
Non-Delivery: If you did not receive the content after purchase and our support team cannot resolve the issue.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of Mind: If you no longer want the digital content after downloading it.
Compatibility Issues: If the content is not compatible with your system, unless clearly specified requirements were not met.
Partial Use: If you have used part of the digital content.
Sale or Discount Items: Digital content purchased on sale or with a discount is non-refundable.
4. Requesting a Refund
To request a refund, please contact our customer support team within [X] days of your purchase. You must provide:
Proof of purchase (e.g., order number, receipt).
A detailed description of the issue you are experiencing.
Any relevant screenshots or documentation to support your claim.
5. Refund Process
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 12 days.
At Konnect Pickleball, we strive to provide high-quality digital content to our customers. We understand that occasionally, our products may not meet your expectations. This Return Policy outlines the terms and conditions for returns and refunds of digital content purchased from [Your Company Name].
2. Eligibility for Returns and Refunds
Due to the nature of digital content, we only offer refunds in the following circumstances:
Technical Issues: If the digital content is defective, corrupted, or not as described.
Unauthorized Purchase: If the purchase was made without the customer's authorization.
Non-Delivery: If you did not receive the content after purchase and our support team cannot resolve the issue.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of Mind: If you no longer want the digital content after downloading it.
Compatibility Issues: If the content is not compatible with your system, unless clearly specified requirements were not met.
Partial Use: If you have used part of the digital content.
Sale or Discount Items: Digital content purchased on sale or with a discount is non-refundable.
4. Requesting a Refund
To request a refund, please contact our customer support team within [X] days of your purchase. You must provide:
Proof of purchase (e.g., order number, receipt).
A detailed description of the issue you are experiencing.
Any relevant screenshots or documentation to support your claim.
5. Refund Process
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 12 days.
